If you’re looking for assistance from Apollo 24/7, India’s trusted healthcare platform, finding the correct customer care numbers can save you time and effort. Whether you need emergency consultation, appointment booking, diagnostic support, or have queries regarding medicines and services, Apollo 24/7 has multiple channels to address your concerns.Here is a complete list of Apollo 24/7 customer care numbers, along with their services and support details.
Apollo 24/7 customer care number
- Toll-Free Numbers:
- 1066: Emergency Consultation (Available 24/7)
- 1800 572 1111: General Customer Support
- All-India Support Numbers:
- 040-4821 5522: Appointment Booking
- 040-3344 2424: Diagnostic Services
Grievance Redressal Mechanism
Apollo 24/7 ensures that all customer concerns are addressed promptly through a structured grievance system:
Level 1: General Queries or Complaints
- Email: [email protected]
- Corporate Inquiries: [email protected]
- Response Time: Within 8 hours
Level 2: Contact Grievance Officers
| Service | Grievance Officer | Contact No. | |
|---|---|---|---|
| Online Medicines Orders | Karan Sharma | 080-45050410 | [email protected] |
| Online Diagnostic Bookings | Preethesh Fernandes | 080-45050411 | [email protected] |
| Doctor Consultation Bookings | Sonali Dhakre | 080-45050412 | [email protected] |
Return/Refund Policy
- Returns: Products can be returned within 48 hours after delivery.
- Refunds: Processed using the original payment method (except for Cash on Delivery).
For more details, visit the official Apollo 24/7 website.
Additional Resources
Corporate Office Address
Apollo Healthco Limited#19, Bishop Gardens,
Raja Annamalaipuram,
Chennai, Tamil Nadu – 600028
Frequently Asked Questions
Q1: What is the Apollo 24/7 toll-free number?
A1: The toll-free numbers are 1066 for emergency consultation and 1800 572 1111 for customer support.
Q2: How do I escalate unresolved queries?
A2: You can escalate issues by contacting grievance officers based on the type of service. Refer to the grievance officer contact details provided above.
Q3: How do I download the Apollo 24/7 app?
A3: You can download the app from the Google Play Store.
Q4: What is the return policy for orders?
A4: Products can be returned within 48 hours of delivery. Refunds are issued using the original payment method (excluding Cash on Delivery).
